Privacy Policy for Personal Information

Requindale regards the careful management of your personal information as a fundamental responsibility. We collect and use it transparently, for specific purposes and in accordance with applicable rules, including Canadian privacy laws. This policy explains what we collect, why we collect it, how long we retain it and the safeguards applied.

1. Privacy responsibility and officer

Under applicable privacy laws, the website operator and the Requindale platform are responsible for managing your personal information. Our legal notices provide contact details and additional information. Privacy-related enquiries can be sent to our privacy officer.

2. Information collected

We collect and use only the information reasonably needed to provide services, meet legal obligations and protect the platform. This may cover:

Identification information: first name, last name and date of birth, used to confirm identity and age.
Contact information: email, optional phone number, province or country of residence and, where applicable, mailing address.
Account and activity information: payment details, deposits, withdrawals and transaction history.
Technical and interaction information: IP address, browser and device characteristics, sign-in times and connection logs.
Verification documents: identification, address evidence or other materials required for KYC/AML checks when applicable.

We generally avoid collecting sensitive information, such as health details or religious beliefs, unless required by law or provided with your explicit consent.

3. Sources of information

We receive information through several secure sources and processes:

Details you provide: for example, when opening an account, updating your profile, completing verification or sending a contact request.
Data collected through use: such as cookies, server logs, analytics information and technical data produced by your device while using the platform.
Data received from other organizations: including payment providers supporting deposits and withdrawals, KYC/AML vendors or social login services when you authorize that connection.

4. Purposes of use

We process personal information for specific, lawful and communicated purposes, including the following:

Opening, managing and operating your account, including the functions made available through the platform.
Processing and protecting payment activity, including account funding and withdrawals.
Providing appropriate customer support and handling your questions.
Complying with legal and regulatory obligations, including KYC, AML and tax requirements.
Protecting systems and reducing fraud, misuse and cybersecurity threats.
Evaluating and improving the platform and the overall user experience.
Delivering marketing or educational communications only when you have actively agreed to receive them.

5. Legal bases for processing

To provide an agreed service or take steps you request before an agreement is formed.
To fulfil legal requirements, including obligations related to anti-money laundering.
To pursue legitimate operational interests, such as maintaining a dependable and secure platform.
With your clear consent, for example for optional features or promotional communications.

6. Information disclosures

We share information only where necessary and with carefully selected providers or counterparties, such as:

Financial institutions and payment processors that assist with deposits and withdrawals.
Approved specialist providers that perform KYC/AML checks.
Cloud and technology suppliers operating under suitable data-processing obligations.
Analytics and security providers that use anonymized or pseudonymized information where feasible.
Professional advisers, such as legal and tax specialists, when necessary for compliance or legal matters.
Courts and government bodies where disclosure is required by law or needed to defend legal interests.

We do not sell personal information or disclose it to other parties for their own commercial marketing or use.

7. Processing outside Canada

Some suppliers, including cloud-hosting and analytics providers, may be located beyond Canada. In those cases, we use appropriate safeguards intended to protect your information in keeping with applicable Canadian privacy requirements.

8. Information security

We apply technical and organizational safeguards designed to protect personal information, including:

Encrypted data transmission using current protections, including TLS 1.3 or a newer standard.
Strong encryption for sensitive information stored by us, including AES-256 where suitable.
Regular security reviews, penetration testing and assessments by independent specialists.
Ongoing monitoring to detect suspicious activity and attempted unauthorized access.
Internal access controls that grant permissions according to job responsibilities.
Customer funds held separately through regulated service providers.

While no technology can remove all security threats, these measures are intended to materially limit the risk of exposure.

9. Retention periods

Personal information is retained only for its stated purpose or for the retention period required under applicable law:

For the period your account is active and the relevant contractual relationship continues.
After account closure, for as long as legislation requires, which may include 5–10 years for tax and regulatory documentation.
Where consent applies, including marketing, until you withdraw that consent.

Once information is no longer needed, we securely delete it or remove identifying elements where appropriate.

10. Rights relating to privacy

You have rights relating to your personal information, which may include the right to:

Request confirmation of the personal information we hold about you.
Request correction of inaccurate details or completion of incomplete records.
Request erasure when no continuing legal retention obligation applies.
Request restrictions on processing where the law permits such a request.
Receive your information in a structured, commonly used, machine-readable format where portability applies.
Withdraw consent at any time for processing based on that consent going forward.
Raise a complaint with the relevant Canadian privacy or data protection authority.

11. Cookies and similar technologies

Cookies and similar technologies allow the website to function, measure visitor activity and improve usability. Essential cookies are enabled as needed; analytics and advertising cookies operate only after consent. Our separate cookie policy contains more information.

12. Policy revisions

This policy may be revised periodically to reflect legal or regulatory changes and updates to our services. The latest version will be posted online, and significant changes may also be announced by email or through the platform.

13. Privacy enquiries

If you have a privacy question, wish to exercise a right or want clarification about this policy, email us at $site_gmail or use the website contact form. Our privacy officer will review the matter and respond within a reasonable timeframe.

By accessing or using Requindale, you acknowledge that you have read this policy and agree to its terms.